Privacy Grievance

Raise a Privacy Grievance

Gateway Distriparks Limited (“GDL”) is committed to protecting your personal data and addressing privacy-related concerns in a fair, transparent and timely manner.

If you have a concern regarding the collection, use, disclosure, retention, correction, erasure, security or other processing of your personal data by GDL, you may submit a grievance using the form below under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and applicable rules.

Grievance request relating to:

Access to information about your personal data
Correction of inaccurate personal data
Completion of incomplete personal data
Updating of personal data
Erasure of personal data
Withdrawal of consent
Consent-related concern
Unauthorised use or processing of personal data
Unauthorised disclosure or sharing of personal data
Personal data breach or security incident

Retention of personal data
CCTV or access-control data
Employee or former employee personal data
Recruitment or job applicant data
Customer personal data
Transporter or driver personal data
Vendor / contractor personal data
Children’s personal data
Nomination-related request
Other privacy-related concern

Privacy Grievance Form

1. Your Details

Full Name*

Email Address*

Mobile Number*

Company Name

Preferred Mode of Communication*

2. Your Relationship With Gateway Distriparks Limited

Please select the category :*

If Other, please specify:

3. GDL Location / Business Unit

Please select the GDL location related to your request, if known:

If Other, please specify:

4. Type of Privacy Request

Please select the nature of your grievance or request: *

5. Description of Your Request *

6. Date of Incident Approximate Date of Incident -

7. Reference Information

Provide any applicable reference information that may help us locate the relevant records.

Customer Code / Account Number

Employee ID

Vendor Code

Invoice / Transaction Reference

Existing Grievance / Ticket Number

Only provide information relevant to your request.

8. Requested Resolution

What action would you like Gateway Distriparks Limited to take?

9. Supporting Documents

Upload Supporting Document(s)

Important Security Notice

Please do not upload or send:

Passwords
OTPs
PIN

Complete bank account credentials
Credit/debit card security codes
Personal information unrelated to your request

GDL may request additional information only where reasonably necessary to verify your identity or resolve the grievance.

10. Identity Verification

To protect personal data from unauthorised access or disclosure, GDL may need to verify your identity before acting on certain requests.

Verification may be completed through information already associated with you, such as:

Registered email address
Registered mobile number
Employee ID
Customer ID

Vendor ID
User account details
Transaction information
Another appropriate verification mechanism

GDL will endeavour to collect only the minimum information reasonably necessary for verification.

11. Personal Data Breach / Security Incident

If you believe your personal data has been compromised, leaked, accessed without authorisation or accidentally disclosed, select: “Personal Data Breach / Security Incident”

Such matters may be escalated for priority assessment by GDL's Data Protection, Information Security and Incident Response teams.

If there is an immediate cyber-security concern, please provide sufficient information to enable prompt investigation, but do not send passwords, OTPs or banking credentials.

12. Captcha Verification

13. Declaration

Before submitting this request, please confirm:

I confirm that the information provided in this form is true and accurate to the best of my knowledge.

I am the person to whom the personal data relates, or I am lawfully authorised to submit this request on their behalf.

I understand that Gateway Distriparks Limited may contact me to verify my identity or obtain additional information necessary to process this request.

I understand that information submitted through this form will be processed for the purpose of investigating, responding to and maintaining appropriate records of my privacy request or grievance.

After submission, you should receive an acknowledgement.